Privacy Policy — Pelangi Watch Repair & Restoration

1. Data We Collect

When you submit the contact form on our website, we collect the name, email address, and telephone number you provide, together with the message content. This information is submitted voluntarily and is used solely for the purpose of responding to your enquiry.

When you visit this website, our server and analytics tools may log standard technical data including your IP address, browser type, the pages you view, and the time and duration of your visit. This data is collected in an aggregated form and is not used to identify you personally.

If you contact us directly by telephone or email outside the website form, any information you share in that correspondence will be handled with the same care described in this policy.

Legal basis: Form submissions — your consent (provided by choosing to submit). Analytics — our legitimate interest in understanding how the site is used and improving it.

Retention: Enquiry data is retained for up to 24 months from receipt, or until the enquiry is resolved, after which it is securely deleted. Anonymised analytics data may be retained longer.

2. How We Use Your Data

The personal data you provide through the contact form is used only to respond to your enquiry and, where your watch or clock is accepted for service, to communicate about the work involved and its progress. We do not send unsolicited marketing communications.

Responding to service enquiries
Communicating about work in progress on your timepiece
Issuing service quotes or invoices
Complying with legal or regulatory obligations

Aggregated, anonymised website usage data is used to understand how visitors find and use the site so that we can make it more useful. This data is never linked back to individual visitors.

3. Data Sharing

We do not sell, rent, or trade your personal data with third parties for their own marketing purposes.

Your data may be shared only in the following limited circumstances:

Service providers — We may use third-party tools for website hosting, email delivery, or analytics. These providers process data on our behalf and are required to handle it only as instructed and not for their own purposes.
Legal obligations — We may disclose data where required to do so by law, a court order, or a regulatory authority.
Business continuity — In the unlikely event of a business transfer, client records may form part of the assets transferred, subject to equivalent data protection commitments.

Where third-party services are used (such as Google Analytics), those providers operate under their own data processing terms. Data may be processed outside Malaysia in such cases, subject to appropriate safeguards.

4. Data Protection Measures

We maintain reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, or loss. These measures include:

HTTPS encryption on all website pages
Restricted access to systems holding personal data
Secure hosting with reputable providers
Regular review of access permissions

No method of electronic transmission or storage is entirely without risk. In the event of a data breach that may affect your rights, we will take prompt steps to notify affected individuals and, where required, the relevant authority.

5. Cookies

This website uses cookies to support basic functionality and, with your consent, to collect anonymised analytics data. Cookies are small text files stored on your device. You may withdraw consent for optional cookies at any time.

For a detailed explanation of which cookies we use and how to manage your preferences, please see our Cookie Policy.

6. Your Rights

Under the Personal Data Protection Act 2010 and, where applicable, principles aligned with international data protection standards, you have the following rights regarding your personal data:

Right of Access

Request confirmation of whether we hold your personal data and a copy of that data.

Right to Correction

Request correction of inaccurate or incomplete personal data we hold about you.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw it at any time, without affecting prior processing.

Right to Limit Processing

Request that we restrict processing of your data in certain circumstances.

Right to Object

Object to processing carried out on the basis of our legitimate interests.

Right to Complain

Lodge a complaint with the Department of Personal Data Protection (PDPD) in Malaysia if you consider your rights have not been respected.

To exercise any of these rights, contact us at [email protected]. We aim to respond to data requests within 21 days.

7. External Links

This website may contain links to other websites. We are not responsible for the privacy practices of those sites and recommend reviewing their respective privacy policies before submitting any personal information.

8. Children's Privacy

Our services are directed at adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data through this website, please contact us promptly at [email protected] and we will take appropriate steps to remove it.

9. Policy Updates

We may revise this policy from time to time to reflect changes in our practices or applicable law. Updated versions will be published on this page with a revised effective date. Continued use of the website after any revision constitutes acceptance of the updated policy. We encourage periodic review of this page.

10. Contact

For any questions relating to this policy, or to exercise your data rights, please contact:

Pelangi Watch Repair & Restoration

14 Jalan Tengku Ampuan Zabedah, 40000 Shah Alam, Selangor, Malaysia

[email protected]

+60 3-5614 8237